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All rights reserved. OverDriveGUIDGUID{82D96431-6342-4A92-93A5-9170941738A1} #$ms-chaptertour chaptertour$rwver-ReaderWorks-SDK-Control2, 0, 2, 0215 (02/15/2002)$rwver-HTML-Input-Filter2, 0, 2, 0215 (02/15/2002)$rwver-Image-Input-Filter2, 0, 2, 0215 (02/15/2002)$rwver-Text-Input-Filter2, 0, 2, 0215 (02/15/2002)$rwver-Word-Doc-Input-Filter2.0.2.0215 (02/15/2002)$rwver-LIT-file-generator1.5.1.0280 (10/05/2000)$rw-License-KeyRWPUBIVRCheatSheetIVRCheatSheet text/html Contents Contents text/html PPCsmall PPCsmall image/gif PPCcover PPCcover image/gifAboutAbout text/htmllibrary library image/gif pocketcover pocketcover image/gif bluebutton bluebutton image/gifcheatsheetsplashcheatsheetsplash image/gif IVRCheatSheet%& chaptertour Chapter Tour'The IVR Cheat SheetFindaHuman.htm'The IVR Cheat Sheet ™FindaHuman.htm#_RWTOC-1' ContentsFindaHuman.htm#_RWTOC-2' Finance FindaHuman.htm#_RWTOC-3' Government FindaHuman.htm#_RWTOC-4' Insurance FindaHuman.htm#_RWTOC-5' Pharmacy FindaHuman.htm#_RWTOC-6' Products FindaHuman.htm#_RWTOC-7'Retail FindaHuman.htm#_RWTOC-8' Shipping FindaHuman.htm#_RWTOC-9' Technology FindaHuman.htm#_RWTOC-10'Telco FindaHuman.htm#_RWTOC-11'Travel FindaHuman.htm#_RWTOC-12'TV/Satellite FindaHuman.htm#_RWTOC-13()tocTable of Contents Contents)other.ms-thumbimagePocket PC library image PPCsmall)other.ms-coverimage-standard Cover image PPCcover) title-pageAbout this title linkAbout)other.ms-thumbimage-standardLibrary image library)other.ms-coverimagePocket PC cover image pocketcoverž%c:U~fɭ-l~\?MvO{ d2 uggW/0uX9L9ۢ]e!bCR!ʇ}4R,)C40mEtp$;7b2cե9'5.u 93dM We ؂Z]84W .[񋂭rnG]L ڄ ]ڭ&,^\}F=T bO+ Zk9DS۽jlcX%3=o=̢<}N?jw7-*SuR55sh6?+2aҨ1̎Mp 7F^O}yGу_[[p& 2ݡU1*f§Bn'bL{+.U9쀱6W9B4<Hx Z'ƫi'2(v|WL6dKQ-1mmR IY jCoH ۡx2w&[Ym=cCNӿ' qXx4m*Lw O-rC3SKCJŘe!nng^cB |^3%[&SŞE` yr\IQ*"!pGu3Pe>}"IHe2T+|&`4碌O,^bSZJ O-j{MpY.? fq +W RUcH4rj?՛\gz JjM#'pDܾiGf%=ӗ\ 3bw<9yw5YO)gs,D惶z _T3~_lV$Ʉ4lAwOato"JQElXc˓/` +HШX*@bOx ֺ G2N*qf-"^qe1 F d1S5#ԌGCrV.we ˍT$B`/WToIIQ XLt[rK2CYN9 hQ}F6(Vb98%$쓵X!l:=əlq >K0'.(\j1<9re'hK -KuF&8*Pp' 1U-n7Hѽޥ٠*F!/-1l%Y??݇p&cGئR>t (†0qdEUF "G>/~Lw2/4;nsR}xuY1d#g>Fc-P< DI^8I^@+<&:k|`KM!e()qs ah@bWxZעAMQrt`+AGY(1ǷJuPA E/]0nĮ7H}p 6'S׆J㮌_~cAI/8V(JdQLQ?,))<{e l36-w"(Dy/^POBآ)pUP6j a/9o嘘;h/6ߊc.9D= @f)3@8ܠc tD#6항]ނ0yy\XLO5E)#Tq ,ef6` I24 JPzYM*vZ^&3g-;.NFIкɛ,NGF nuxqM1*vӼ-BKB`5dI>PQ$$!ţAivRgya6ӈ6WX?`s\$_ ;ɳlt^ [Ҁ|+|?̹]Bp0u馚YdÜ5  nmKtIAa*F{D x?UmuOx(@:a\G.N-mܰ~K_Pnώck 6s 13_r##w"Ji!džh$NgB㫱3yIu :OL)CXD '_94M-wtmںeY MeWEY=clh BC+xߓ)zMM&6g;Z Gq>RW# 9Hp&P=&?$[Qؔ \KWWGW4ʃ=TeLo*|4mFٜY%h9r)n%Xw*a[+&j*w,-0VvS*:ElDr1tM fL}HZ?LfTuKP9xH2űj`vtHMVB ג&Zu|;!SGY[] FRAz/aYl }f9;E{)W鲏n35[-j0;0o{O6=;Yf*J1skBe&JT9Ԡя!OKjfR *E;o_*·=c4&fxUW=Qcq5CU%JQtbψ췫=LMɖBJ CFXeze̬Fm7۫=Vs"a#3Mk<lxTO'NՂ`(x2^6U$7uBz{EIlxy6l)DsA[eNon.|q'Z=_B@WM4IҀ[TO\DLmAx #EڻE;u&X BB8mZ?('vd62H}2C6o!D%ey#q扶?QߌTXfD?+cW,1WJ_]F$kd=E3|2ZPԀd5J[K!DqKwPK7P>046.~n&Md[WtƐ0!G6;T4܁;uZkGͺdj{8vRA' U 55QuLi!,+.vYkJݺE=?' 0}ٳ yF5Tqaym~b2zf5љ A ?Wm+̕/jb"O.y,-捼KV%,0V5fAd%ֶ{K@MgT ׃CtvS҄~mʠM/` /&pLjc<YhGg$(mwu_j5'Q_j*n ߱(t&'i4lE*L2夷,\9}n}]F7L]$֏f{lxTͯ@RN@EJB H ,| Dͥn 6g@7]._ &g@*U1]Z W2ey 8Y` LDq[A{<A^O%c2ֈ:{b` wz *s")r =LapFU=J2J6T'JBjU5<^ VXbzItJa+y Yb D@Qɧ H,wiK20r7Qa_¹f1P2g9T8} YX/aU] Dc>KB2,[uG;ܷ#5 #4/g> (2xAqQ%p&Nֈ?*0(O.IS42$>6CJ_O-g4H5 푗4g& 4i@gL* ln-%:j !شvA _oo(胖 ԰M#AY.Ս13ѳw+ĮshFzEw0WE#k>MQs64Ϫ!|y~hFݗ43͐v֫#^12;L|dQX,f8X /Rm0%JHtU0 {a7j~ 䉁Rn[v,M TEkL2z*sB[ *NHUGYB]RBb"I%E~}'rzX sp!" 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